Hi everyone,
I want to alert all 992 owners (possibly earlier models as well) to an issue I ran into recently. I received my 992 C2S in January of 2021. From then until December 27th of 2021, I put a little over 2700 miles on it. It is kept in a garage and is lovingly cared for. This winter, we are in Florida (home is Philly), and since the car arrived here in early January, I’ve put 800 miles on it. It’s great to be able to drive it in the sun and warm weather.
However, a couple of weeks ago, I went to the gym and was there for about 90 minutes. I then went to the local DIY hand wash car wash to wash and dry the car. From their I stopped at the gas station to fill up. Once the car was full, I went to start it and while the dash lit up (not the PCM screen), the car did not start. It didn’t even turn over. It was DOA. I called my dealer in Philly and they walked me through a couple of things to try and still nothing. I then called Porsche assistance and had the car towed to the local Porsche dealer here in SW Florida. The service associate who received my car called and asked why I had the car towed in because it started up with no issues when she tried. The tow guys confirmed that it was dead when they picked it up from me. She decided to keep the car and try to figure out what was going on. After a week of waiting, I received a text with a link to receive and estimate of the work needed. The estimate was for north of $1,300.00 for a replacement battery and labor. As you can imagine, I was not amused. The dealer explained that Porsche “requires” at least 6000 miles to be driven in a 12 month period in order not to void the battery warranty. I was never informed of this by my dealer in Philly, nor was I told that buying a battery maintainer would avoid this issue completely.
I made both dealers talk to each other to figure out who was going to pay for this work as I certainly was not. At the end of the day, the battery charged up completely and two of the other metrics on the battery were above levels that would indicate the need to replace the battery. My dealer in Philly is receiving the car directly when I ship it back home at the end of March and will do their own set of diagnostic tests to see if replacing the battery is warranted. In the meantime I did purchase a CTek maintainer to use while I’m here to avoid another stranding by my car.
I’m curious if anyone else has run into this issue?
I love the car and my wife owns a Macan S so we’re certainly Porsche people, but this felt greasy and cheap and not what I’d expect from Porsche. I have not called Porsche customer support directly, but plan to do so before I leave for home.
So, if you don’t put a lot of miles on your 992, be aware that this issue may arise.
I want to alert all 992 owners (possibly earlier models as well) to an issue I ran into recently. I received my 992 C2S in January of 2021. From then until December 27th of 2021, I put a little over 2700 miles on it. It is kept in a garage and is lovingly cared for. This winter, we are in Florida (home is Philly), and since the car arrived here in early January, I’ve put 800 miles on it. It’s great to be able to drive it in the sun and warm weather.
However, a couple of weeks ago, I went to the gym and was there for about 90 minutes. I then went to the local DIY hand wash car wash to wash and dry the car. From their I stopped at the gas station to fill up. Once the car was full, I went to start it and while the dash lit up (not the PCM screen), the car did not start. It didn’t even turn over. It was DOA. I called my dealer in Philly and they walked me through a couple of things to try and still nothing. I then called Porsche assistance and had the car towed to the local Porsche dealer here in SW Florida. The service associate who received my car called and asked why I had the car towed in because it started up with no issues when she tried. The tow guys confirmed that it was dead when they picked it up from me. She decided to keep the car and try to figure out what was going on. After a week of waiting, I received a text with a link to receive and estimate of the work needed. The estimate was for north of $1,300.00 for a replacement battery and labor. As you can imagine, I was not amused. The dealer explained that Porsche “requires” at least 6000 miles to be driven in a 12 month period in order not to void the battery warranty. I was never informed of this by my dealer in Philly, nor was I told that buying a battery maintainer would avoid this issue completely.
I made both dealers talk to each other to figure out who was going to pay for this work as I certainly was not. At the end of the day, the battery charged up completely and two of the other metrics on the battery were above levels that would indicate the need to replace the battery. My dealer in Philly is receiving the car directly when I ship it back home at the end of March and will do their own set of diagnostic tests to see if replacing the battery is warranted. In the meantime I did purchase a CTek maintainer to use while I’m here to avoid another stranding by my car.
I’m curious if anyone else has run into this issue?
I love the car and my wife owns a Macan S so we’re certainly Porsche people, but this felt greasy and cheap and not what I’d expect from Porsche. I have not called Porsche customer support directly, but plan to do so before I leave for home.
So, if you don’t put a lot of miles on your 992, be aware that this issue may arise.
